Senior Mobile Expert: In-Store Experience Leader

T-Mobile

San Francisco (CA)

On-site

USD 75,000 - 81,000

Full time

2 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver top-tier customer service while applying retail expertise in company-owned Experience stores in San Francisco.

You’ll work with new systems and tools to research and resolve customer needs, contributing to a product roadmap and a one-stop solution approach for customers. You’ll receive curated training for ongoing development and join a team that values collaboration, performance, and a strong service mindset to create the best sales and

Qualifications

High School Diploma or GED required.
Retail experience 12+ months preferred.
Customer service and sales skills essential.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver top-tier customer service while applying retail expertise in company-owned Experience stores in San Francisco.

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