Senior Mobile Expert: Elite In-Store Tech & Service

T-MOBILE USA, Inc.; San Francisco (CA); On-site; USD 97,424,000 - 120,347,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

12 Paid Holidays

Medical Insurance

Job summary

T-Mobile USA, Inc. in San Francisco seeks a Sr Mobile Expert who delivers best-in-class customer service and retail expertise. You will use new systems and a product roadmap built for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points.

You will participate in curated training and development to grow your expertise, contribute to a team-based culture, and help drive sales and service experiences that make a lasting impression on customers.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in San Francisco seeks a Sr Mobile Expert who delivers best-in-class customer service and retail expertise. You will use new systems and a product roadmap built for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points.

You will participate in curated training and development to grow your expertise, contribute to a team-based culture, and help drive sales and service experiences that make a lasting impression on customers.