Senior Mobile Expert — Growth, Stock & Elite Service

T-Mobile US Inc.; New York (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock grants

Paid time off and holidays

Annual incentive program

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. This role uses new systems and a product roadmap built for these locations to resolve customer needs from research to resolution.

You will join a team that blends sales and service, receive curated training, and grow within a supportive culture. English and Uzbek fluency are required, and full-time status offers strong growth opportunities.

Qualifications

• High School Diploma or GED required.
• Retail experience of 12+ months in a busy environment.
• Fluent in English and Uzbek.
• Legally authorized to work in the United States.
• Strong communication and customer-service skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Retail sales

Customer service

Problem solving

Communication

Education

High School Diploma/GED (Required)

Tools

In-store systems

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. This role uses new systems and a product roadmap built for these locations to resolve customer needs from research to resolution.

You will join a team that blends sales and service, receive curated training, and grow within a supportive culture. English and Uzbek fluency are required, and full-time status offers strong growth opportunities.