Senior Mobile Expert: Elite Retail Tech & Growth

T-Mobile US Inc.; Meridian (ID); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, and vision insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will work with peer teams in Customer Service and Engineering to resolve issues and showcase new products and tools from our roadmap.

You will receive tailored training and ongoing development in a team-focused environment that rewards performance and growth, with opportunities including stock grants and a comprehensive benefits program.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will work with peer teams in Customer Service and Engineering to resolve issues and showcase new products and tools from our roadmap.

You will receive tailored training and ongoing development in a team-focused environment that rewards performance and growth, with opportunities including stock grants and a comprehensive benefits program.