Senior Mobile Expert: Elite Service & Tech Resolution

T-Mobile; Meridian (ID); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays (up to 12 per year)

Job summary

T-Mobile is seeking Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Customer Service and Engineering to resolve issues, and participate in a training curriculum designed to grow your expertise.

The role emphasizes sales and service, requires a High School Diploma, and offers a comprehensive benefits package, stock grants, 401(k), paid time off, and strong career development opportunities.

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.
• Communication, Critical Thinking, Customer Service, Multitasking, Product Knowledge, Sales, Task Management, Teamwork, Troubleshooting are required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Customer Service and Engineering to resolve issues, and participate in a training curriculum designed to grow your expertise.

The role emphasizes sales and service, requires a High School Diploma, and offers a comprehensive benefits package, stock grants, 401(k), paid time off, and strong career development opportunities.