Senior Mobile Expert: Elevate Service & Tech Solutions

T-Mobile; Lone Tree (CO); On-site; USD 90,922,000 - 103,320,000; Full time

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for these locations.

This role emphasizes collaboration with Customer Service and Engineering teams to create a one-stop experience, supported by curated training and ongoing development for growth within the organization.

Qualifications

• Strong communication and problem-solving skills are required.
• Ability to handle multiple tasks and customer inquiries in a fast-paced retail setting.
• Knowledge of products and services to recommend solutions and drive sales.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and tools.
• Completes ongoing training to stay current and act as SME for T-Mobile offerings.
• Leverages digital tools in customer interactions and onboarding.
• Collaborates with team to deliver best-in-class sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for these locations.

This role emphasizes collaboration with Customer Service and Engineering teams to create a one-stop experience, supported by curated training and ongoing development for growth within the organization.