Senior Mobile Expert - Elite Service & Stock Benefits

T-MOBILE USA, Inc.; Hanover (MD); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores in the United States. The role combines retail sales and customer service, leveraging new systems and a product roadmap to resolve customer needs efficiently.

You will work with peers in Customer Service and Engineering to deliver best-in-class experiences, receive curated training, and grow within a collaborative team culture focused on results and customer satisfaction.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores in the United States. The role combines retail sales and customer service, leveraging new systems and a product roadmap to resolve customer needs efficiently.

You will work with peers in Customer Service and Engineering to deliver best-in-class experiences, receive curated training, and grow within a collaborative team culture focused on results and customer satisfaction.