Senior Mobile Expert: Elite Service + Stock Benefits

T-Mobile; Daly City (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Discounts on mobile service

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage retail expertise and new systems to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to improve the one-stop experience.

In this role you will participate in curated training to enhance expertise and contribute to a team-driven culture that rewards impact on both sales and service outcomes.

Qualifications

• Communication and listening to understand customer needs.
• Ability to think critically to resolve issues efficiently.
• Customer service-focused with a drive to exceed expectations.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME for T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage retail expertise and new systems to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to improve the one-stop experience.

In this role you will participate in curated training to enhance expertise and contribute to a team-driven culture that rewards impact on both sales and service outcomes.