Senior Mobile Expert: Elite Service & Growth

T-MOBILE USA, Inc.; Lone Tree (CO); On-site; USD 85,962,000 - 104,698,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Paid parental leave

Family building benefits

Back-up care

Enhanced family support

Childcare subsidy

Tuition assistance

College coaching

Disability insurance

Long-term care insurance

Mobile discounts

Home internet discounts

Pet insurance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class service in our Experience stores, using new systems and tools to resolve customer needs from research to resolution while leveraging retail expertise.

You will join a team-based culture that rewards performance, receive curated training, and have access to benefits and stock opportunities as part of a career at T-Mobile.

Qualifications

• High School Diploma or GED required.
• Retail/mobile experience preferred.
• Care: Elite Expert, Account Care/Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class service in our Experience stores, using new systems and tools to resolve customer needs from research to resolution while leveraging retail expertise.

You will join a team-based culture that rewards performance, receive curated training, and have access to benefits and stock opportunities as part of a career at T-Mobile.