Senior Mobile Expert: Elite Service & Solutions

T-MOBILE USA, Inc.; Potomac (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Benefits package

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will resolve customer needs from research to resolution and work with peers in Customer Service and Engineering to create efficient one-stop solutions.

This role includes curated training, a clear path for development, and a team-based culture that rewards store results and exceptional service. Great benefits and opportunities await the right candidate.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and become SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical thinking

Customer service

Multitasking

Product knowledge

Sales

Task management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will resolve customer needs from research to resolution and work with peers in Customer Service and Engineering to create efficient one-stop solutions.

This role includes curated training, a clear path for development, and a team-based culture that rewards store results and exceptional service. Great benefits and opportunities await the right candidate.