Senior Mobile Expert: Elite Service & Solutions

T-Mobile; Lewiston (ID); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

Sr Mobile Expert at T-Mobile will deliver best-in-class customer service in company-owned Experience stores, solving customer pain from research to resolution using new tools and a product roadmap designed for these locations.

You will join a team where Experts and Leaders collaborate with Customer Service and Engineering to ensure top-tier experiences and continuous growth, backed by curated training and development programs.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

Sr Mobile Expert at T-Mobile will deliver best-in-class customer service in company-owned Experience stores, solving customer pain from research to resolution using new tools and a product roadmap designed for these locations.

You will join a team where Experts and Leaders collaborate with Customer Service and Engineering to ensure top-tier experiences and continuous growth, backed by curated training and development programs.