Senior Mobile Expert — Elite Service & Product SME

T-Mobile; Farmington (CT); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Support

Tuition Assistance

Disability Insurance

AD&D Coverage

Life Insurance

Long-Term Care Insurance

Commuter Benefits

Home Internet Discounts

Pet Insurance

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Customer Service and Engineering, and participate in a tailored training curriculum that accelerates growth.

This role blends retail excellence with technical support to resolve customer needs efficiently. The position emphasizes a team-based culture rewarding contributions to experience and store results, with a clear path

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Customer Service and Engineering, and participate in a tailored training curriculum that accelerates growth.

This role blends retail excellence with technical support to resolve customer needs efficiently. The position emphasizes a team-based culture rewarding contributions to experience and store results, with a clear path