Senior Mobile Expert - Elite CX & Tech Solutions

T-Mobile

Vinton (VA)

On-site

USD 33,000 - 47,000

Full time

8 days ago

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Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Annual incentives

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will resolve customer issues from research to resolution, utilize new systems and tools, and contribute to a product roadmap for these locations.

You will work with peers in Customer Service and Engineering to create a one-stop-to-resolution approach, and you will receive curated training and ongoing development to grow in your role as a SME for T-Mobile products and

Qualifications

Strong customer service and communication skills are required to deliver world-class shopping experiences.
Retail sales experience in high-volume environments is essential.
Excellent organization, multitasking, and attention to detail.
Ability to learn new tools and participate in training and certification programs.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction using in-store systems and digital tools.
Completes ongoing training to become a subject-matter expert in T-Mobile offerings.
Leverages digital tools in customer interactions and onboarding.
Collaborates with teammates to foster a sales and service-driven culture.