Senior Mobile Expert — Elite Support & Growth Path
T-Mobile
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Benefits offered by this job
Job summary
T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will leverage new systems and a product roadmap to solve customer needs from research to resolution, collaborating with Customer Service and Engineering.
You will undergo curated training to enhance expertise and support growth in a team-centric environment focused on sales and service excellence.
Qualifications
- High School Diploma or GED required.
- Retail: 12+ months Neighborhood Mobile Expert preferred.
- Care: Elite Expert, Account Care preferred.
- Care: Elite Expert, Technical Care preferred.
Responsibilities
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction using in-store systems and digital tools.
- Completes ongoing training to stay current and develop knowledge to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
Skills
Education
Job description
T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will leverage new systems and a product roadmap to solve customer needs from research to resolution, collaborating with Customer Service and Engineering.
You will undergo curated training to enhance expertise and support growth in a team-centric environment focused on sales and service excellence.
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