Senior Mobile Expert - Elevate Wireless Experience

T-MOBILE USA, Inc.; Emeryville (CA); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grant

Annual stock purchase plan

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You'll use retail expertise and new systems to resolve customer needs from research to resolution while building on a product roadmap for these locations. You will train continuously, act as SME across T-Mobile offerings, and collaborate with Customer Service and Engineering teams to create a one-stop experience that drives sales and strengthens customer loyalty in a

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Customer service and sales skills required.
• Strong product knowledge and communication abilities.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to act as SME for T-Mobile offerings.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Customer Service

Sales

Product Knowledge

Teamwork Orientation

Multitasking

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You'll use retail expertise and new systems to resolve customer needs from research to resolution while building on a product roadmap for these locations. You will train continuously, act as SME across T-Mobile offerings, and collaborate with Customer Service and Engineering teams to create a one-stop experience that drives sales and strengthens customer loyalty in a