Senior Mobile Expert: Elevate Service & Tech Solutions

T-Mobile USA, Inc.; Norwich (CT); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for company-owned Experience stores. You will sell relevant products, resolve customer needs in a single interaction, and utilize new systems to deliver best-in-class service to our customers.

The role includes ongoing training to become a SME in all things T-Mobile, collaboration with peers in Customer Service and Engineering, and a performance-driven culture with growth opportunities. 18+ and US work authorization required.

Qualifications

• Communication is required for customer interactions.
• Strong critical thinking and problem-solving abilities.
• Customer service with a focus on resolving issues.
• Ability to multitask and manage multiple customer needs.
• Solid product knowledge to advise customers.
• Sales skills to meet and exceed targets.
• Proficient in task management and follow-through.
• Teamwork orientation to collaborate in store.
• Troubleshooting customer issues using in-store systems.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for company-owned Experience stores. You will sell relevant products, resolve customer needs in a single interaction, and utilize new systems to deliver best-in-class service to our customers.

The role includes ongoing training to become a SME in all things T-Mobile, collaboration with peers in Customer Service and Engineering, and a performance-driven culture with growth opportunities. 18+ and US work authorization required.