Senior Mobile Expert — Elevate Customer Experience

T-MOBILE USA, Inc.; Fort Collins (CO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Family building benefits

Back-up care

Commuter benefits

Discounts

Job summary

T-Mobile USA, Inc. is hiring Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will solve customer needs from research to resolution using new systems and tools, while collaborating with peers across Customer Service and Engineering.

The role includes curated training and a path for development in a team-focused culture that rewards performance and store results. Celebrate growth and customer excellence.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will solve customer needs from research to resolution using new systems and tools, while collaborating with peers across Customer Service and Engineering.

The role includes curated training and a path for development in a team-focused culture that rewards performance and store results. Celebrate growth and customer excellence.