Senior Mobile Expert: Elevate In-Store Experience

T-Mobile USA, Inc.; Indiana (PA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise at company-owned Experience stores.

You will work with peers in Customer Service and Engineering to create a one-stop resolution for customer needs, using new systems and a roadmap built for these locations. You will receive curated training and ongoing development in a team-driven environment that rewards sales and service excellence and supports career growth within the

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork

Critical Thinking

18+ years of age

Education

High School Diploma or GED

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise at company-owned Experience stores.

You will work with peers in Customer Service and Engineering to create a one-stop resolution for customer needs, using new systems and a roadmap built for these locations. You will receive curated training and ongoing development in a team-driven environment that rewards sales and service excellence and supports career growth within the