Senior Mobile Expert: Elevate Service & Tech Solutions

T-MOBILE USA, Inc.; Mountain View (CA); Sur place; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Stock grants

Paid time off

Medical insurance

Dental insurance

Vision insurance

Résumé du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert in Mountain View, CA to deliver best-in-class customer service while applying retail expertise.

You will work in company-owned Experience stores, leveraging new systems and a roadmap crafted for these locations, collaborating with Customer Service and Engineering to resolve customer needs. The role includes ongoing training and a team-based culture that rewards results.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert in Mountain View, CA to deliver best-in-class customer service while applying retail expertise.

You will work in company-owned Experience stores, leveraging new systems and a roadmap crafted for these locations, collaborating with Customer Service and Engineering to resolve customer needs. The role includes ongoing training and a team-based culture that rewards results.