Senior Mobile Expert: Elevate Customer Experience & Tech

T-MOBILE USA, Inc.; Palo Alto (CA); On-site; USD 71,000 - 83,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert for its Palo Alto store to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools to resolve issues from research to resolution, and contribute to a product roadmap tailored for our Experience stores.

This role offers curated training, team-based culture, and opportunities to grow within the Un-carrier brand. Strong communication and teamwork are essential.

Qualifications

• Communication skills required.
• Critical thinking to resolve customer issues.
• Customer service experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert for its Palo Alto store to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools to resolve issues from research to resolution, and contribute to a product roadmap tailored for our Experience stores.

This role offers curated training, team-based culture, and opportunities to grow within the Un-carrier brand. Strong communication and teamwork are essential.