Senior Mobile Expert: Elevate Service & Solutions

T-Mobile USA, Inc.; Saturn (IN); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, while leveraging retail expertise as part of a cross-functional team with Customer Service and Engineering. We offer a comprehensive Total Rewards package including a competitive base pay of $30.00/hour, an annual incentive target of $7,200, stock grants, 401(k), paid time off

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, while leveraging retail expertise as part of a cross-functional team with Customer Service and Engineering. We offer a comprehensive Total Rewards package including a competitive base pay of $30.00/hour, an annual incentive target of $7,200, stock grants, 401(k), paid time off