Senior Mobile Expert: Elevate Customer Care & Tech

T-Mobile USA, Inc.; Breaux Bridge (LA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. The role focuses on solving customer needs, utilizing new systems and tools, and contributing to a one-stop resolution experience in T-Mobile stores.

The position emphasizes ongoing training, collaboration with engineering and customer service peers, and a culture that rewards sales and service excellence across the team. Equal opportunity employer.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer Service

Sales

Communication

Teamwork

Troubleshooting

Multitasking

Product Knowledge

Critical Thinking

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. The role focuses on solving customer needs, utilizing new systems and tools, and contributing to a one-stop resolution experience in T-Mobile stores.

The position emphasizes ongoing training, collaboration with engineering and customer service peers, and a culture that rewards sales and service excellence across the team. Equal opportunity employer.