Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Eugene (OR); On-site; USD 32,959 - 46,941; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-MOBILE USA, Inc. is looking for a Sr Mobile Expert in Eugene, Oregon to deliver exceptional customer service while promoting T-Mobile’s products. This role involves utilizing digital tools and systems to assist customers effectively.

Candidates must hold a High School Diploma or GED and have at least 12 months of retail experience. The position offers a competitive hourly rate of $29.00 with additional annual incentives.

Comprehensive benefits including medical, dental, and 401(k) plans are also available.

Qualifications

• High School Diploma/GED is required.
• Retail experience of at least 12 months is preferred.
• Experience as an Elite Expert in Care or Technical Care is preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems.
• Complete ongoing training to maintain product knowledge.
• Leverage digital tools in customer interactions.
• Collaborate to foster a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail Experience (12+ months)

Elite Expert in Care

Technical Care Experience

Job description

T-MOBILE USA, Inc. is looking for a Sr Mobile Expert in Eugene, Oregon to deliver exceptional customer service while promoting T-Mobile’s products. This role involves utilizing digital tools and systems to assist customers effectively.

Candidates must hold a High School Diploma or GED and have at least 12 months of retail experience. The position offers a competitive hourly rate of $29.00 with additional annual incentives.

Comprehensive benefits including medical, dental, and 401(k) plans are also available.