Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Denver (CO); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Stock purchase plan

Health insurance

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert in Denver to deliver best-in-class customer service in our store environment. You will use new in-store systems and tools, collaborate with Sales and Engineering peers, and contribute to a one-stop resolution for customer needs.

The role includes ongoing training, a path to growth, and a culture that rewards performance and teamwork. Qualified candidates have a high school diploma and 12+ months retail experience; strong communication,

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care/Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Teamwork

Troubleshooting

Product Knowledge

Critical Thinking

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert in Denver to deliver best-in-class customer service in our store environment. You will use new in-store systems and tools, collaborate with Sales and Engineering peers, and contribute to a one-stop resolution for customer needs.

The role includes ongoing training, a path to growth, and a culture that rewards performance and teamwork. Qualified candidates have a high school diploma and 12+ months retail experience; strong communication,