Senior Mobile Solutions Specialist

T-MOBILE USA, Inc.; Corona (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will use new systems and tools to resolve customer needs, delivering best-in-class service while leveraging your retail expertise.

The role emphasizes teamwork and ongoing training, with a store culture that rewards performance. Base pay is $30/hour with annual incentives and stock opportunities; benefits include medical, dental, 401(k), PTO, and discounts.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months experience preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will use new systems and tools to resolve customer needs, delivering best-in-class service while leveraging your retail expertise.

The role emphasizes teamwork and ongoing training, with a store culture that rewards performance. Base pay is $30/hour with annual incentives and stock opportunities; benefits include medical, dental, 401(k), PTO, and discounts.