Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Newberg (OR); On-site; USD 26,863 - 27,552; Full time

Benefits offered by this job

Comprehensive benefits package

Employee stock grants

Paid time off and holidays

Tuition assistance

Childcare subsidy

Job summary

T-MOBILE USA, Inc. in Newberg, Oregon is seeking Mobile Associates to support retail operations by engaging customers and addressing their technology needs. Strong emphasis on customer satisfaction and product knowledge is crucial in this fast-paced role.

Candidates should have a high school diploma and six months of customer service experience. The role offers a base pay of $19.50 per hour, opportunities for growth, and a comprehensive rewards package including benefits like medical, dental, vision insurance, 401(k), and paid time off.

Qualifications

• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales for personalized solutions.
• Utilize digital tools for enhancing customer understanding.
• Complete required training in retail processes and wireless technology.
• Collaborate with colleagues for a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. in Newberg, Oregon is seeking Mobile Associates to support retail operations by engaging customers and addressing their technology needs. Strong emphasis on customer satisfaction and product knowledge is crucial in this fast-paced role.

Candidates should have a high school diploma and six months of customer service experience. The role offers a base pay of $19.50 per hour, opportunities for growth, and a comprehensive rewards package including benefits like medical, dental, vision insurance, 401(k), and paid time off.