Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Bradenton (FL); On-site; USD 64,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will work with peers from Customer Service and Engineering to solve customer needs, leveraging new systems and tools, and contributing to a dedicated product roadmap for store locations. The role emphasizes ongoing training, store-wide collaboration, and a path to growth within a dynamic, team-based environment that rewards sales and service excellence to enhance the customer

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will work with peers from Customer Service and Engineering to solve customer needs, leveraging new systems and tools, and contributing to a dedicated product roadmap for store locations. The role emphasizes ongoing training, store-wide collaboration, and a path to growth within a dynamic, team-based environment that rewards sales and service excellence to enhance the customer