Senior Mobile Experience Specialist

T-Mobile; Colonial Heights (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Tuition assistance

Flexible spending account

Paid time off and holidays

Pet insurance

Mobile service and home internet discounts

Job summary

T-Mobile seeks a Sr Mobile Expert in Colonial Heights, Virginia, to provide exceptional customer service and leverage retail expertise. This role involves selling products and services tailored to customer needs while using digital tools for resolution and support.

Ideal candidates have a High School Diploma and strong skills in communication, critical thinking, and teamwork. T-Mobile offers competitive pay, including base salary and incentives, and extensive benefits to support employee growth.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• Preferred 12+ months as a Neighborhood Mobile Expert or other T-Mobile roles.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in‑store systems.
• Completes ongoing training to maintain knowledge and skills.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile seeks a Sr Mobile Expert in Colonial Heights, Virginia, to provide exceptional customer service and leverage retail expertise. This role involves selling products and services tailored to customer needs while using digital tools for resolution and support.

Ideal candidates have a High School Diploma and strong skills in communication, critical thinking, and teamwork. T-Mobile offers competitive pay, including base salary and incentives, and extensive benefits to support employee growth.