Senior Enterprise CSM - Growth & Renewals (Remote)

OpenSesame; United States; Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible PTO

401(k) matching

Stock options

Volunteer time off

Employee Resource Groups

Professional development program

Job summary

OpenSesame is seeking a results-driven Customer Success Manager (CSM) to serve as a trusted advisor to our enterprise customers. This role is remote-first and can be based anywhere in the United States.

You will partner with customers to renew, grow accounts, and maximize platform value, delivering strategic initiatives and executive-level reviews. In this role you will collaborate with Support, Curation, and Sales teams, manage a diverse enterprise portfolio, and leverage Salesforce and

Qualifications

• Proven track record managing enterprise customer relationships.
• Ability to deliver presentations and conduct virtual demos.
• Familiarity with Salesforce and Gainsight.

Responsibilities

• Manage a portfolio of complex, enterprise accounts.
• Build executive relationships with key customers.
• Forecast and close renewal opportunities; drive retention and upsell.

Skills

Account management

Customer success

Enterprise experience

Presentations

Tools

Salesforce

Gainsight

Job description

OpenSesame is seeking a results-driven Customer Success Manager (CSM) to serve as a trusted advisor to our enterprise customers. This role is remote-first and can be based anywhere in the United States.

You will partner with customers to renew, grow accounts, and maximize platform value, delivering strategic initiatives and executive-level reviews. In this role you will collaborate with Support, Curation, and Sales teams, manage a diverse enterprise portfolio, and leverage Salesforce and