Enterprise CSM - Strategic Success (Remote US)

Connecteam; Austin (TX); À distance; USD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Paid time off

401(k)

Résumé du poste

Connecteam is seeking a Strategic Customer Success Manager to oversee its largest US Enterprise and Strategic customers in a fully remote capacity. You will apply a proactive, consultative, and data-driven approach to ensure long-term retention, expansion, and advocacy, engaging senior executives and driving adoption of Connecteam’s workforce management platform.

The role emphasizes digital transformation, change management, and a trusted advisor stance across complex organizations, with

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
• Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
• Proven ability to engage with and influence senior executives (VP, C-Level)
• Track record of driving expansion within a customer portfolio
• Expertise in digital transformation, change management, and complex adoption strategies
• Excellent verbal and written communication skills, including executive presentations
• Analytical mindset with experience leveraging customer data for decision-making
• Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
• Experience collaborating with global teams across different time zones
• This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.

Responsabilités

• Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
• Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
• Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
• Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
• Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
• Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

Description du poste

Connecteam is seeking a Strategic Customer Success Manager to oversee its largest US Enterprise and Strategic customers in a fully remote capacity. You will apply a proactive, consultative, and data-driven approach to ensure long-term retention, expansion, and advocacy, engaging senior executives and driving adoption of Connecteam’s workforce management platform.

The role emphasizes digital transformation, change management, and a trusted advisor stance across complex organizations, with