Senior Merchant Success Manager (Fully Remote)

ShipBob, Inc.; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

ShipBob is seeking a sales executive to deliver world-class success for enterprise and strategic merchants, partnering with complex middle-market accounts as they scale rapidly.

In this role you will improve merchant experience and KPIs with internal teams, analyze supply chain performance, and conduct business reviews to build executive relationships that drive growth and long-term partnerships.

Qualifications

• 4–6 years in sales and merchant services.
• Experience resolving conflicts and negotiating effectively.
• Proficiency with Microsoft Office

Responsibilities

• Improve merchant experience and KPIs with internal teams.
• Analyze supply chain performance and advise countermeasures.
• Conduct business reviews and build executive relationships.

Skills

Sales experience

Merchant services

Conflict resolution

Negotiation

Tools

Microsoft Office

Job description

• Deliver world-class success for enterprise and strategic merchants.
• Align with complex middle-market merchants scaling rapidly.

Key Duties:

• Improve merchant experience and KPIs with internal teams.
• Analyze supply chain performance and advise countermeasures.
• Conduct business reviews and build executive relationships.

Experience:

• 4-6 years in sales and merchant services.
• Skilled in conflict resolution, negotiation, and Microsoft Office.

ShipBob

ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.