Principal Merchant Success Manager (Fully Remote)

ShipBob, Inc.; United States; À distance; USD 130 000 - 185 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Flexible time off

Paid holidays

Sick leave

Wellness days

401K match

Résumé du poste

ShipBob is seeking an experienced Enterprise Programs Manager to own strategic partnerships with top merchants and drive long-term success. You will conduct regular business reviews, lead cross-functional initiatives across operations, product, and finance, and develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

This role requires a proven track record in supply chain program management and a willingness to travel up to 25% as needed.

Qualifications

• 8+ years of account or program management in supply chain/logistics.
• Strong executive presence and stakeholder management.
• Willingness to travel up to 25%.

Responsabilités

• Own merchant partnerships and act as primary program owner.
• Lead regular business reviews and cross-functional initiatives across operations, product, and finance.
• Develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

Connaissances

Account management

Program management

Executive presence

Travel readiness

MS Office

Outils

CRM platforms

Reporting tools

MS Office

Description du poste

• Own ShipBob's most strategic merchant partnerships, blending operational fluency with executive-level relationship management.
• Act as the primary program owner for top enterprise merchants, ensuring long-term success.

What You'll Do:

• Conduct regular business reviews and lead cross-functional initiatives across operations, product, and finance.
• Develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

What You'll Bring:

• 8+ years of account or program management in supply chain/logistics, with strong executive presence.
• Proficiency in Microsoft Office, reporting tools, and CRM platforms, plus ability to travel up to 25%.
• Medical, dental, vision, and basic life insurance.
• Flexible time off, paid holidays, sick leave, wellness days, and 401K match.

ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.