Senior Merchant Success Manager: Enterprise Growth

ShipBob, Inc.; Alton (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Bonus eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to lead the strategic engagement of enterprise and mid‑market merchants, driving growth and retention.

You will align executive relationships, conduct business reviews, and own tactical account planning across the merchant lifecycle.

This remote role requires 4–6 years of sales and merchant services experience and a proven ability to turn insights into measurable results.

Qualifications

• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders to continuously improve the merchant experience.
• Increase KPIs and performance for customers to deliver world-class service.
• Coach team members to elevate performance with middle-market merchants.
• Analyze merchant supply chain performance and identify risks/opportunities.
• Conduct business reviews and track merchant growth, expanding opportunities.
• Maintain strategic relationships at all levels within your merchants.

Skills

Team leadership

Executive relationships

Strategic planning

Merchant sales

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to lead the strategic engagement of enterprise and mid‑market merchants, driving growth and retention.

You will align executive relationships, conduct business reviews, and own tactical account planning across the merchant lifecycle.

This remote role requires 4–6 years of sales and merchant services experience and a proven ability to turn insights into measurable results.