Senior Enterprise Merchant Success Lead - Remote

ShipBob, Inc.; Minneota (MN); Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Job summary

ShipBob is seeking a Senior Merchant Success Manager to partner with our enterprise and strategic merchants, driving growth and retention while coordinating executive relationships. You will manage strategic reviews, provide business and industry insights, and lead tactical account planning in a fast-paced, high-growth environment.

You will collaborate with cross-functional teams to analyze supply chain performance, identify opportunities and risks, and drive proactive countermeasures.

Qualifications

• 4-6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Skills

4-6 years experience in sales

Business Review experience

Positive team culture

Executive-level client relationships

Conflict resolution & negotiation

Advanced written & verbal comms

Fast-paced environment suitability

MS Office proficiency

Job description

ShipBob is seeking a Senior Merchant Success Manager to partner with our enterprise and strategic merchants, driving growth and retention while coordinating executive relationships. You will manage strategic reviews, provide business and industry insights, and lead tactical account planning in a fast-paced, high-growth environment.

You will collaborate with cross-functional teams to analyze supply chain performance, identify opportunities and risks, and drive proactive countermeasures.