Senior Member Services & Lending Specialist

ncsecu.org; Carthage (MO); On-site; USD 52,000 - 64,000; Full time

Job summary

State Employees' Credit Union is seeking a Senior Member Services Officer in Carthage to oversee branch operations and lending decisions within delegated limits. You will mentor staff, resolve member issues, and ensure regulatory compliance across all delivery channels.

The role emphasizes loan evaluation, customer service excellence, and staff development within a collaborative team environment. Strong communication and problem-solving are essential for success.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Proven ability in consumer lending and loan decisioning.
• Experience training or mentoring staff is a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Assist members with transactions and service requests across channels.
• Evaluate loan applications and approve/deny within delegated limits.
• Train and mentor junior staff; support branch operations and compliance.
• Resolve member complaints and ensure policy adherence across the team.

Skills

Customer service

Lending knowledge

Training others

Communication

Time management

Education

High school diploma

Bachelor's degree

CCUE Certification

Job description

State Employees' Credit Union is seeking a Senior Member Services Officer in Carthage to oversee branch operations and lending decisions within delegated limits. You will mentor staff, resolve member issues, and ensure regulatory compliance across all delivery channels.

The role emphasizes loan evaluation, customer service excellence, and staff development within a collaborative team environment. Strong communication and problem-solving are essential for success.