Senior Member Services & Lending Leader

ncsecu.org; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

State Employees' Credit Union seeks a Senior Member Services Officer in Raleigh to oversee branch operations and resolve member issues across in-person, phone, and digital channels. You will evaluate loan applications, make recommendations, and mentor less experienced staff while ensuring compliance with SECU policies.

Responsibilities include loan approvals within assigned limits, training others, reconciling items, and assisting with branch risk assessments and facility issues as directed by

Responsibilities

• Senior Member Services Officers may be granted Tier 3 – Tier 5 Lending Limits (As Assigned) and are able to approve loans within those limits.
• Review and approve loans within lending limits that are outside the limits of less experienced staff.
• Assist in training other employees and act as a mentor to less experienced staff.
• Provide employee support in resolving member and procedural problems.
• Independently research and resolve member complaints.
• Assist with the supervision of the MSO area including ensuring credit union policy and regulatory compliance.
• Assist MSM with reconciliation of MSR items including end of day balancing and outage reconciliation.
• Work Branch Operations Risk Assessment sections as requested by ABM/VP/SVP.
• Assist with Facility issues at the branch at the direction of ABM/VP/SVP.

Job description

State Employees' Credit Union seeks a Senior Member Services Officer in Raleigh to oversee branch operations and resolve member issues across in-person, phone, and digital channels. You will evaluate loan applications, make recommendations, and mentor less experienced staff while ensuring compliance with SECU policies.

Responsibilities include loan approvals within assigned limits, training others, reconciling items, and assisting with branch risk assessments and facility issues as directed by