Senior Member Services & DMV Notary Specialist

AAA; Monroeville (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA’s Auto Club Enterprises in Monroeville, PA is seeking a Branch Specialist 4 to greet members, determine service needs, and guide them to the right area, including DMV, notary, and travel services. You will handle registrations, issue passport photos, sell memberships, process payments, and support daily financial and reporting tasks while mentoring junior staff.

The role emphasizes high customer service levels and knowledge of DMV procedures, with opportunities to develop notary

Qualifications

• High School GED required.
• 4-6 years Branch Specialist 2 and/or 3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks or assignments daily.
• As required, obtain and maintain valid notary license.
• Notary Public - National Notary Association within 1 year preferred.

Responsibilities

• Greet members and determine service required; direct them appropriately.
• Provide DMV registration services where offered and ensure compliance with regulations.
• Prepare travel materials (Maps, TripTiks) and assist with reservations.
• Promote and sell AAA memberships and handle payments.
• Balance cash drawer and assist with daily reports.

Skills

Customer service

Notary

Coaching/Mentoring

Multi-tasking

Education

High School GED Required

Tools

State DMV licensing system

Job description

AAA’s Auto Club Enterprises in Monroeville, PA is seeking a Branch Specialist 4 to greet members, determine service needs, and guide them to the right area, including DMV, notary, and travel services. You will handle registrations, issue passport photos, sell memberships, process payments, and support daily financial and reporting tasks while mentoring junior staff.

The role emphasizes high customer service levels and knowledge of DMV procedures, with opportunities to develop notary