Branch Specialist – DMV, Travel & Notary

AAA; Royersford (Montgomery County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA’s Royersford branch is seeking a Branch Specialist 4 EC to greet members and determine required services both by phone and in person. The role involves notary and DMV license transactions, travel assistance, and promoting AAA memberships.

You will balance cash, process payments, and provide support in the absence of the manager while upholding AAA’s quality standards. Responsibilities include handling DMV registrations where allowed, preparing travel documents, assisting with bookings, and

Qualifications

• High School GED required.
• 4–6 years Branch Specialist 2/3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in State DMV licensing system.
• Notary license within 1 year preferred.

Responsibilities

• Greet members by phone and in person; determine required service.
• Provide DMV registration services where applicable; follow DMV regulations.
• Prepare TripTiks, maps, and travel materials; assist with hotel/car reservations.
• Promote and sell AAA memberships; process payments; upgrade memberships.
• Handle insurance payments and automatic renewals; issue passport photos/IDPs.
• Process Travel Money; sell merchandise and attraction tickets.
• Balance cash drawer; prepare daily deposits and reports.
• Perform notary services per NNA guidelines.
• Identify cross-sell opportunities based on member needs.
• Mentor and train junior staff; assist with scheduling and timekeeping.

Skills

Computer literacy

Data input

Coaching/mentoring

Notary license (preferred)

DMV licensing system proficiency

Education

High School GED

Notary Public (NNA within 1 year, preferred)

Job description

AAA’s Royersford branch is seeking a Branch Specialist 4 EC to greet members and determine required services both by phone and in person. The role involves notary and DMV license transactions, travel assistance, and promoting AAA memberships.

You will balance cash, process payments, and provide support in the absence of the manager while upholding AAA’s quality standards. Responsibilities include handling DMV registrations where allowed, preparing travel documents, assisting with bookings, and