Senior Member Advocate – Benefits Enrollment & Support

Businessolver; Oregon; Hybrid; USD 28,000 - 40,000; Full time

Job summary

Businessolver, a benefits technology company, seeks a Senior Member Advocate to support clients by handling spending account enrollment and participation inquiries. This role emphasizes empathy, accuracy, and effective issue resolution.

You will manage inbound calls regarding Health Spending Account, COBRA, Retiree or Exchange programs, ensure compliance, document interactions, and collaborate with teammates in a fast-paced, technology-driven environment.

Qualifications

• 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is required.
• 5+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology.
• Ability to diagnose and own technology issues.
• Strong communication skills and teamwork.

Responsibilities

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally, with high energy and a positive attitude.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help; understand our business to assist others effectively.
• Work under general supervision following established procedures.

Skills

Health Spending Account

COBRA

Retiree/Exchange

Customer-centric mindset

Tech-savvy

Phone etiquette

Team player

Job description

Businessolver, a benefits technology company, seeks a Senior Member Advocate to support clients by handling spending account enrollment and participation inquiries. This role emphasizes empathy, accuracy, and effective issue resolution.

You will manage inbound calls regarding Health Spending Account, COBRA, Retiree or Exchange programs, ensure compliance, document interactions, and collaborate with teammates in a fast-paced, technology-driven environment.