Member Experience Champion

Redirect Health Inc; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Redirect Health Inc in Phoenix, AZ is seeking a Member Success Advocate to help members navigate healthcare benefits. The role focuses on resolving escalated issues, supporting members with empathy, and guiding them through next steps to improve overall satisfaction.

You will collaborate with internal teams to ensure seamless issue resolution and a positive member experience, turning complex healthcare challenges into simple, human outcomes for families.

Qualifications

• Strong communication skills with customers.
• Ability to investigate issues and propose solutions.
• Team player who collaborates across departments.

Responsibilities

• Own the resolution of escalated member issues with timely solutions.
• Engage with members empathetically and guide them through next steps.
• Educate members on health benefit plans and Redirect Health Application.

Skills

Empathy

Problem-solving

Excellent communication

Customer service

Job description

Redirect Health Inc in Phoenix, AZ is seeking a Member Success Advocate to help members navigate healthcare benefits. The role focuses on resolving escalated issues, supporting members with empathy, and guiding them through next steps to improve overall satisfaction.

You will collaborate with internal teams to ensure seamless issue resolution and a positive member experience, turning complex healthcare challenges into simple, human outcomes for families.