Benefits Advisor: Open Enrollment & Support

LanguageLine Solutions UK; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Health Advocate is seeking a detail-oriented team member to answer calls, guide members through benefit options, and resolve enrollment questions. You will provide accurate information on medical, dental, vision and other benefits, while ensuring compliance with HIPAA and related regulations.

A positive, patient-focused attitude is essential. The role requires at least a High School diploma, with healthcare or benefits experience preferred.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in business, health care or related field preferred.
• Minimum of one year of customer service, healthcare, or benefits experience.
• Basic knowledge of MS Word and Excel required.

Responsibilities

• Answer incoming calls and respond to member benefit inquiries.
• Provide information on open enrollment and benefits options.
• Assist members in navigating benefit choices and cost estimates.
• Document issues and maintain records in department systems.
• Ensure compliance with HIPAA, COBRA and other regulations.

Skills

Customer service

Healthcare knowledge

Open enrollment guidance

Education

High School Diploma or GED

Associate’s degree in related field preferred

Tools

MS Word

MS Excel

Job description

Health Advocate is seeking a detail-oriented team member to answer calls, guide members through benefit options, and resolve enrollment questions. You will provide accurate information on medical, dental, vision and other benefits, while ensuring compliance with HIPAA and related regulations.

A positive, patient-focused attitude is essential. The role requires at least a High School diploma, with healthcare or benefits experience preferred.