Senior Member Services Advocate (Remote)

Businessolver; Oregon; Hybrid; USD 28,000 - 40,000; Full time

Job summary

Businessolver, a benefits technology company, seeks a Senior Member Advocate to support clients by handling spending account enrollment and participation inquiries. This role emphasizes empathy, accuracy, and effective issue resolution.

You will manage inbound calls regarding Health Spending Account, COBRA, Retiree or Exchange programs, ensure compliance, document interactions, and collaborate with teammates in a fast-paced, technology-driven environment.

Qualifications

• 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is required.
• 5+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology.
• Ability to diagnose and own technology issues.
• Strong communication skills and teamwork.

Responsibilities

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally, with high energy and a positive attitude.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help; understand our business to assist others effectively.
• Work under general supervision following established procedures.

Skills

Health Spending Account

COBRA

Retiree/Exchange

Customer-centric mindset

Tech-savvy

Phone etiquette

Team player

Job description

At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human expertise to help organizations anticipate needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through benefits experiences that are smarter, simpler, and more human.At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Gig

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a "roll up your sleeves" position, and you will need to understand our business, our client's business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

The Schedule

• Start Date: November 2nd
• Schedule: 8-hour shift Monday - Friday, between 8:30 AM - 7:00 PM CST

What You Need to Make the Cut

• 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
• 5+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology - we are a technology company!
• Ability to diagnose and own technology issues.
• Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

The pay range for this position is $25.00 dollars per hour.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here:Dear Applicant.At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.Along the same lines, p lease be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.