Medical Support & Scheduling Assistant

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 37,000 - 52,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Medical Support Assistant to support inpatient settings, including ICU/Telemetry and Medical Surgical floors. The role involves coordinating appointments, managing demographic data, and delivering customer service to patients, families, and staff.

Requirements include US citizenship, English proficiency, and education as described; progression to GS-05 is based on experience and KSAs.

Qualifications

• Knowledge of basic medical terminology to assist in care.
• Skill in recording patient messages and understanding physician requests.
• Ability to interact with diverse individuals in a courteous manner.
• Ability to navigate office automation software to support patient care.

Responsibilities

• Schedule medical appointments in a clinical setting.
• Record and relay patient messages and follow-up requests.
• Interact professionally with patients, families, and staff.
• Use various office software to enter, modify, and retrieve patient data.
• Maintain and update patient scheduling and demographic information.

Skills

Medical terminology

Customer service

EHR data entry

Scheduling appointments

Independent work

Communication skills

Education

High school diploma or equivalent

Two years of college-level education

Tools

Computer systems

Web-based scheduling programs

Insurance collection systems

Scanning software

Electronic faxing programs

Job description

The US Department of Veterans Affairs seeks a Medical Support Assistant to support inpatient settings, including ICU/Telemetry and Medical Surgical floors. The role involves coordinating appointments, managing demographic data, and delivering customer service to patients, families, and staff.

Requirements include US citizenship, English proficiency, and education as described; progression to GS-05 is based on experience and KSAs.