Mental Health Care Scheduling Coordinator

U.S. Department of Veterans Affairs; Lubbock (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to manage outpatient appointment scheduling, review clinic utilization, and support interdisciplinary teams. You will work with CPRS and VistA systems, coordinate care with clinicians, and participate in daily team huddles to improve patient flow.

The role requires strong English communication, a high school diploma, and ability to work in a fast-paced environment with adherence to VA policies and procedures.

Qualifications

• High school diploma or GED required.
• Experience with electronic health records or scheduling systems preferred.
• Proficiency in English for spoken and written communication.

Responsibilities

• Maintain patient appointment schedules for outpatient clinics.
• Review clinic utilization and assist with access contingency plans.
• Schedule appointments per VA Directives and guidelines.
• Update CPRS records and support team huddles and meetings.
• Manage patient information and coordinate with the care team.

Skills

EHR systems

Scheduling systems

Communication

Team collaboration

English proficiency

Education

High school diploma

Tools

CPRS

VistA

ISS

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to manage outpatient appointment scheduling, review clinic utilization, and support interdisciplinary teams. You will work with CPRS and VistA systems, coordinate care with clinicians, and participate in daily team huddles to improve patient flow.

The role requires strong English communication, a high school diploma, and ability to work in a fast-paced environment with adherence to VA policies and procedures.