Advanced Medical Support Assistant: Care Coordination Pro

US-Department-of-Veterans-Affair; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at GS-06 to support the PACT initiative and interdisciplinary clinics, including CBOCs and Community Living Centers. The role emphasizes scheduling, patient communications, and coordinating care across teams.

Qualifications require English proficiency, a high school diploma or GED, and related clerical experience. The position is typically on-site within VA medical facilities and involves handling patient

Qualifications

• Must meet basic English language proficiency and be able to communicate effectively with patients and staff.
• GS-06 level requires one year of creditable experience equivalent to GS-05 with related duties.
• Experience includes scheduling, greeting patients, coordinating appointments, updating demographics and insurance information.

Responsibilities

• Schedule and coordinate patient appointments and referrals across interdisciplinary clinics.
• Relay messages and coordinate transfers to VA facilities or other hospitals.
• Assist in maintaining patient records, demographics, and insurance information.
• Collaborate with clinicians and clinic staff to ensure smooth patient flow and service delivery.

Skills

Interdisciplinary collaboration

Patient scheduling

Communication with diverse teams

Electronic health records

Education

High school diploma or transcript

GED certificate

Proficiency certificate issued by a State Board of Education

Post-high school education

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at GS-06 to support the PACT initiative and interdisciplinary clinics, including CBOCs and Community Living Centers. The role emphasizes scheduling, patient communications, and coordinating care across teams.

Qualifications require English proficiency, a high school diploma or GED, and related clerical experience. The position is typically on-site within VA medical facilities and involves handling patient