Advanced Medical Support Assistant — PACT & Patient Access

U.S. Department of Veterans Affairs; MIDDLETOWN (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs in Dayton, OH, seeks a Medical Support Assistant (Advanced) to provide administrative support within the Primary Care Service.

The role supports patient care through scheduling, coordination of care, and handling patient information in a fast-paced healthcare environment. The selected candidate will assist in coordinating care across teams, manage patient flow, and ensure documentation is accurate and timely.

Qualifications

• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of policies and procedures for interdisciplinary care delivery and patient flow.
• Advanced knowledge of medical terminology.
• Ability to collaborate with a wide range of clinicians to meet team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Provide administrative/clerical support in support of patient care.
• Assist with scheduling across interdisciplinary care delivery and primary care teams.
• Maintain patient records and coordinate referrals and follow-ups.
• Prepare reports and communicate information to stakeholders as needed.

Skills

Healthcare process knowledge

Care coordination

Medical terminology

Interdisciplinary collaboration

Prioritization & organization

Effective communication

Education

High school/GED or equivalent

Job description

U.S. Department of Veterans Affairs in Dayton, OH, seeks a Medical Support Assistant (Advanced) to provide administrative support within the Primary Care Service.

The role supports patient care through scheduling, coordination of care, and handling patient information in a fast-paced healthcare environment. The selected candidate will assist in coordinating care across teams, manage patient flow, and ensure documentation is accurate and timely.