Senior Medical Support Assistant: Scheduling

U.S. Department of Veterans Affairs; Madison (WI); Presencial; USD 52.000 - 67.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs’ Madison VA Hospital is seeking an Advanced Medical Support Assistant in the Scheduling Support Section. The role provides specialized administrative patient support within an interdisciplinary care delivery model.

Responsibilities include processing secure messages, managing records, coordinating pre-visit requirements, and supporting team huddles. Schedule: 8:00am to 4:30pm, Monday through Friday.

Formación

• Education recognized by U.S. Department of Education; foreign education requires Certificate of Foreign Equivalency with transcript.

Responsabilidades

• Processes incoming patient secure messaging through MyHealthyVet.
• Participates in team huddles/meetings to manage, plan, problem solve, and follow-up with patient care.
• Sets priorities and deadlines to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers.
• Enters information into the electronic record and verifies data accuracy.
• Monitors pre-appointment information to ensure readiness for visit/procedure.
• Manages patient systems to verify and resolve issues.
• Evaluates clinic schedules to determine if immediate appointment is needed.

Educación

Education recognized by U.S. Department of Education

Descripción del empleo

The U.S. Department of Veterans Affairs’ Madison VA Hospital is seeking an Advanced Medical Support Assistant in the Scheduling Support Section. The role provides specialized administrative patient support within an interdisciplinary care delivery model.

Responsibilities include processing secure messages, managing records, coordinating pre-visit requirements, and supporting team huddles. Schedule: 8:00am to 4:30pm, Monday through Friday.