Medical Support Assistant (Scheduling Support)

Veterans Health Administration

Madison (WI)

On-site

USD 49,000 - 62,000

Full time

4 days ago

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Benefits offered by this job

Paid time off

Parental leave

Federal health insurance

Federal retirement plan

Job summary

U.S. Department of Veterans Affairs in Madison, WI is seeking a Medical Support Assistant (Scheduling Support) to oversee appointment scheduling and provider order verification following VHA guidelines.

This role supports clinic operations with scheduling, updates, and coordination of daily duties. The position emphasizes accurate data entry of demographics and insurance, participation in team huddles, and continuous coverage of appointment flow during regular business hours.

Qualifications

Schedules, cancels, and reschedules patient appointments and consults
Verifies provider orders per VHA scheduling guidelines
Maintains demographics and insurance information in the system

Responsibilities

Schedule, cancel, and reschedule patient appointments and/or consults
Enter no-show information and monitor appointment requests
Participate in huddles with clinic staff to determine daily needs
Verify and update patient demographics and insurance information

Skills

Scheduling appointments

Administrative support

Patient scheduling

Attention to detail

Tools

Electronic health records

Job description

Medical Support Assistant (Scheduling Support)

Department: Department of Veterans Affairs

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA provides primary administrative support to the unit by overseeing the scheduling of appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties include but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring appointments requests from multiple electronic sources Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring outpatient appointments in areas of responsibility Verifying and updating demographics and insurance information Work Schedule: Full-Time 8:00am to 4:30pm M-F Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $48795 - $61808/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-12-31.

Who is eligible to apply?

This position is open under the 'Public' hiring path.