Advanced MSA

Veterans Health Administration

Madison (WI)

On-site

USD 52,000 - 67,000

Full time

2 days ago

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Job summary

The U.S. Department of Veterans Affairs’ Madison VA Hospital is seeking an Advanced Medical Support Assistant in the Scheduling Support Section. The role provides specialized administrative patient support within an interdisciplinary care delivery model.

Responsibilities include processing secure messages, managing records, coordinating pre-visit requirements, and supporting team huddles. Schedule: 8:00am to 4:30pm, Monday through Friday.

Qualifications

Education recognized by U.S. Department of Education; foreign education requires Certificate of Foreign Equivalency with transcript.

Responsibilities

Processes incoming patient secure messaging through MyHealthyVet.
Participates in team huddles/meetings to manage, plan, problem solve, and follow-up with patient care.
Sets priorities and deadlines to meet team and patient needs.
Identifies incomplete encounters and communicates findings to providers.
Enters information into the electronic record and verifies data accuracy.
Monitors pre-appointment information to ensure readiness for visit/procedure.
Manages patient systems to verify and resolve issues.
Evaluates clinic schedules to determine if immediate appointment is needed.

Education

Education recognized by U.S. Department of Education

Job description

Department: Department of Veterans Affairs

This position serves as an Advanced Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital within the Primary Care, Mental Health and Radiology sections.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Duties include but are not limited to: Processes incoming patient secure messaging through MyHealthyVet Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identifies incomplete encounters and communicates findings to providers Enters appropriate information into the electronic record Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manages patient systems to verify and validate accuracy and resolve issues Evaluates patient information and clinic schedule lists to determine whether the patient requires and immediate appointment Work Schedule: 8:00am to 4:30pm M-F

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $51724 – $67241/yr.

What is the application deadline?

Applications close on 2026-12-31.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.