Senior Medical Support Assistant – Care Coordination

US-Department-of-Veterans-Affair; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support VHA Patient Aligned Care Team (PACT) or Specialty Care teams. The role emphasizes coordination, scheduling, and communication with medical staff and patients to ensure smooth care delivery.

Responsibilities include prioritizing work, assisting with medical record workflows, and supporting efficient access to care through knowledge of care processes and clinical terminology.

Qualifications

• U.S. citizenship required; eligible to work in the United States.
• High school diploma or equivalent required.
• Experience not required; advanced MS knowledge preferred in healthcare settings.

Responsibilities

• Coordinate care delivery across disciplines to ensure timely patient access.
• Manage scheduling and patient communications across portals and in person.
• Prepare reports and assist in documentation for internal/external customers.

Skills

Interdisciplinary collaboration

Prioritization and organization

Communication (written, oral)

Care access knowledge

Policy and procedure knowledge

Medical terminology

Education

High school diploma / GED

Tools

CPRS

Vista

Integrated Scheduling System (ISS)

Job description

The US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support VHA Patient Aligned Care Team (PACT) or Specialty Care teams. The role emphasizes coordination, scheduling, and communication with medical staff and patients to ensure smooth care delivery.

Responsibilities include prioritizing work, assisting with medical record workflows, and supporting efficient access to care through knowledge of care processes and clinical terminology.